Terms and Conditions of Service

General Terms and Conditions of Lestis Use License (Software as a Service)

These General Terms and Conditions of Use License (hereinafter the "Agreement" or "T&C") govern the provision and use of the Lestis software in Software as a Service (SaaS) mode between the Provider and the Customer. Acceptance of this Agreement occurs through registration for the service or activation of the first subscription.

1. Definitions and Subject of the Agreement

- Provider (Licensor): Binary Chronicles N° 302220120, with registered office at Chitaia street, N 38, Apartment 1 Chugureti district, Tbilisi, Georgia (hereinafter "The Provider").

- Customer (Licensee): The natural or legal person who subscribes to the membership (hereinafter "Customer" or "Accommodation Facility").

- Platform: The management and booking software "Lestis Platform" provided in SaaS mode and accessible via the Internet, including the generated site and all current and future features.

- Service: Making available to the Customer access to and use of the Platform, including hosting and maintenance.

Subject: The Provider grants the Customer a non-exclusive, non-transferable, and time-limited use license to access and use the Platform for the sole purpose of managing the bookings of their Accommodation Facility.

Provider's Role: The Customer acknowledges that The Provider is solely a software provider. The Provider is not a party to any contract entered into between the Customer and their guests (End Customers of the Accommodation Facility) and does not act as a travel intermediary, booking agency, or fiduciary agent in relation to the booking.

2. Fees and Payments

- Subscription Fee: The Customer is required to pay The Provider a fixed periodic amount (monthly or annual) which varies depending on the chosen price plan. This amount represents the total and final price (taxes included) for the reference period. The Fee is due in advance.

- Payment and Reseller: The Subscription Fee is collected by Paddle, which acts as the authorized reseller and Merchant of Record for the transaction. The purchase is also subject to Paddle's Buyer Terms and Privacy Notice.

- Local Taxes and Charges: The Subscription Fee includes applicable sales taxes according to the Customer's local tax regulations. The agreed amount is net of any mandatory tax deductions required by the Customer's local laws. The Customer is responsible for the correct management and payment of such charges to the competent authorities in their country.

- Guest Payments (Accommodation Facility): If the Platform enables the receipt of online payments for bookings (e.g., via one of the enabled payment providers such as Stripe, PayPal, etc.), The Provider acts solely as a technical vehicle. The Customer is solely responsible for managing guest payments, including acquisition, security, refunds, chargebacks, and disputes with end customers and their payment processor.

- Guest Payment Disputes: The Provider has no responsibility for financial transactions between the Customer and their guests. Any dispute over collections, refunds, or fraud relating to bookings must be resolved directly between the Customer and the guest, and/or the Customer's payment processor used for the transaction.

- Billing: Paddle issues or makes available the receipt or tax document relating to the purchase and renewal, as applicable. Failure to pay the Fee may result in the suspension or cessation of the Service.

- Refunds: For the Fee refund policy, please refer to the page https://www.golestis.com/en/refunds-policy

3. Referral Program (Word-of-Mouth and Fee Zeroing)

Word-of-Mouth Incentive: The Customer has the right to invite other owners of Accommodation Facilities (third parties) to subscribe to the Platform.

Referral Code: For correct identification, the Customer (Referrer) must provide their unique referral code (available in the Platform's reserved area) to the invited Host (Referral). The Referral must enter this code in the dedicated field during registration and subscription. Referrals whose codes were not entered during registration will not be recognized.

Applied Discount: For every Referral's annual subscription that is active and paying (without having been refunded) at the time of the Referrer's subscription renewal, the Referrer earns a discount of 20% of the annual subscription base price on their own annual Subscription Fee.

Fee Zeroing: The cumulative discount from active and paying Referrals is applied to the Referrer's annual Subscription Fee until it is completely zeroed. The total amount of discounts cannot exceed the cost of the Fee itself and does not entitle the Referrer to any excess cash refund or credit. The discount is valid exclusively for the current annual Subscription Fee.

Discount Duration: The discount remains on the Referrer's Subscription Fee as long as the Referral's subscription remains active and paying. In case of cancellation or non-renewal by the Referral, the corresponding 20% of the annual subscription base price discount is removed from the Referrer's annual renewal.

4. Term, Renewal, and Termination

- Minimum Term: The Agreement has the duration of the chosen subscription period (e.g., 1 month or 12 months) starting from the activation date.

- Automatic Renewal and Cancellation: The Agreement renews automatically for periods equal to the initial subscription term. The Customer authorizes Paddle to charge the payment method provided at each renewal until cancellation. The Customer may cancel at any time, effective at the end of the current paid period, through the link in Paddle's subscription confirmation email or through the Paddle buyer portal. No further renewal will be charged after cancellation. If a renewal payment cannot be collected, the Service may be suspended or terminated.

- Fee Adjustment: The Provider reserves the right to adjust the Subscription Fee for subsequent renewal periods, notifying the Customer of such change with at least 30 days prior notice before the expiration date of the current period. Payment of the Fee for the subsequent period implies acceptance of the new price.

- Termination for Breach: The Provider reserves the right to terminate the Agreement with immediate effect in the event of serious breach by the Customer (e.g., violation of intellectual property rights, fraud, etc.).

- Data Return: In case of termination or cessation, The Provider undertakes to allow the export of Customer data for a period of 30 days, after which the data will be permanently deleted (subject to legal obligations).

5. Provider Obligations (SLA and Updates)

- Uptime: The Provider guarantees a minimum service availability level (SLA) of 99.5% on a monthly basis. Scheduled maintenance interruptions (with prior notice) are excluded from the uptime calculation.

- Maintenance and Updates: The Provider manages corrective and evolutionary maintenance. All new features developed and implemented in the Platform during the validity period of the Subscription Fee are included in the Customer's use license at no additional cost.

- Support: The Provider provides technical assistance via ticket or email. Support does not include specific training on Accommodation Facility management or external services.

6. Customer Obligations and Limitation of Liability

- Lawful Use and Commitments: The Customer undertakes to use the Platform lawfully, in compliance with applicable laws (including tax and tourism regulations) and only for the authorized purpose. The Customer is required to honor all confirmed bookings and to ensure that the accommodation and services faithfully match the descriptions provided on the Platform.

- Facility Data: The Customer is solely responsible for the truthfulness, completeness, and updating of the data (rates, availability, descriptions) entered into the Platform and published through it.

- Credentials: The Customer is responsible for the custody and confidentiality of their access credentials.

- Indemnity: The Customer agrees to indemnify and hold harmless The Provider from any damage, loss, liability, or third-party claim (including guests and authorities) arising from: (i) improper or negligent use of the Platform; (ii) inaccuracy of accommodation facility data; (iii) non-fulfillment or overbooking of reservations; (iv) violation of tax, tourism, or safety regulations by the Customer.

7. Intellectual Property

The Provider retains full and complete ownership of all intellectual property rights (copyright, trademarks, source code, know-how) relating to the Platform and any of its updates.

- Access and License: The Customer is only granted the right of use (license). The Customer does not have access to the software's source code under any circumstances.

The Customer is strictly prohibited from:

- Decompiling, disassembling, reverse engineering, or attempting to access the source code of the Platform.

- Copying, modifying, or distributing the software or parts thereof.

- Assigning, transferring, reselling, or sublicensing the Account, credentials, or services generated by the Platform to third parties without the written consent of The Provider.

8. Personal Data Processing (GDPR)

The Customer acknowledges and agrees that, with respect to the data of their guests (End Customers of the Accommodation Facility), the Customer acts as the Data Controller and The Provider acts as the Data Processor.

The use of the Platform is subject to the signing of the separate Data Processing Agreement (DPA), which constitutes an integral part of this Agreement.

9. Governing Law and Jurisdiction

This Agreement is governed by and construed in accordance with the Law of the Republic of Georgia.

In case of disputes related to this Agreement, the Parties undertake to seek an amicable solution. Should no agreement be reached, the courts of Tbilisi (Georgia) shall have exclusive jurisdiction.

Last updated: 25/09/2026