Refund Policy

This Refund Policy sets out the conditions and procedures for issuing refunds related to the Subscription Fee paid for the use of the Lestis software, in accordance with our Terms of Service.

Payment Manager: Subscription Fee transactions are collected and processed by Paddle, acting as the authorized reseller and Merchant of Record. Paddle also processes any approved refund through the original payment method.

Guest Payments Disclaimer: Lestis is not responsible for and cannot issue refunds for payments received by the Customer (Accommodation Facility) from its end guests through the Platform. If payment was completed online using one of the enabled payment providers (e.g., Stripe, PayPal, etc.), any dispute related to collections and refunds with end customers must be handled directly by the Customer and their payment processor.

1. Right of Withdrawal and Initial Guarantee (Full Refund)

The Customer has the right to request a Full Refund of the Annual Subscription Fee if the request is submitted no later than 30 days from the date of subscription and payment for that specific subscription.

• If the request complies with these terms, Lestis will authorize the Refund and Paddle will process it through the original payment method within 30 days of receiving the request.
• The refunded amount is equal to 100% of the Subscription Fee paid.

2. Annual Subscriptions (Beyond 30 Days)

Subscriptions with an annual billing cycle are considered final after the 30-day withdrawal period.

• No Refund: Payments for Annual Subscriptions are non-refundable after the guaranteed 30-day withdrawal period (Section 1).
• Automatic Renewal and Cancellation: The subscription renews automatically for periods equal to the initial term, and Paddle charges the payment method provided at each renewal until cancellation. The Customer may cancel at any time through the link in Paddle's subscription confirmation email or through the Paddle buyer portal. Cancellation takes effect at the end of the current paid period, the Service remains active until that date, and no further renewal is charged.

3. Payment Disputes (Chargebacks)

The Customer acknowledges that initiating a payment dispute (chargeback) with their bank, without first contacting Lestis or Paddle through the official channels, violates this Policy. In such a case, Lestis reserves the right to immediately suspend the Account and provide Paddle with evidence of acceptance of the Terms of Service and software usage for the management of the dispute.

4. Refund Process and Contacts

Refund requests and questions related to the Subscription Fee may be submitted through the Contact Form available within the Customer's private area or through Paddle buyer support.

The request must include:

• The transaction ID (found on the Paddle receipt and in the private area).
• The payment date.
• The reason for the request.

Lestis will evaluate the request based on the submission date and the clauses above, subject to mandatory rights and Paddle's applicable buyer terms. Approved refunds are processed by Paddle through the original payment method.

Last updated: 25/09/2026